Shipping policy

Last updated: [Date]

At Allenby, we work with trusted partners (including Stork) to ship products worldwide. Below is our standard Shipping & Returns Policy.

1. Shipping

Processing Time

  • Orders are typically processed within [1–3] business days after payment is received.

  • During peak periods or special promotions, processing times may be slightly longer.

Shipping Methods & Delivery Time

  • We use reputable carriers such as [DHL/UPS/FedEx/Local Postal Service].

  • Estimated delivery times:

    • Domestic orders: 2-3 business days

    • International orders: 5-10 business days
      These are estimates only; actual delivery times may vary based on location, carrier, and customs.

Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and chosen shipping method.

  • Any customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with tracking information (where available).

  • If you have not received tracking after a reasonable time, please contact us.

Wrong Address / Undeliverable Packages

  • Please make sure your shipping address is correct when placing your order.

  • If a package is returned to us due to an incorrect or incomplete address, we can reship it once you cover the additional shipping cost.

2. Returns

We want you to be happy with your purchase. If not, you may return eligible items under the following conditions:

Return Window

  • You may request a return within 14 days of the delivery date.

Condition of Items

  • Items must be:

    • Unused and unworn;

    • In their original condition;

    • With all original tags, labels, accessories, and packaging.

  • We reserve the right to refuse a refund if the item is returned used, damaged, or not in a resaleable condition.

Return Shipping

  • The customer is responsible for the cost of return shipping.

  • Items must be shipped back to our designated return address:

Return Address:
Allenby – Returns
[Street, City, State/Province, Postal Code, Country]

(You can also include return address inside your order confirmation for clarity.)

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

How to Start a Return

  1. Contact us at [support@allenby-shop.com] with your order number and reason for return.

  2. Once approved, you’ll receive instructions for sending your item back.

  3. Ship the item to the provided return address within the 14-day period.

3. Refunds

  • Once we receive and inspect your return, we’ll notify you by email whether your refund is approved.

  • If approved, a refund will be issued to your original method of payment, minus any original shipping charges.

  • Please allow [5–10] business days for the refund to appear on your statement (timing may vary by bank or card issuer).

4. Exchanges

  • At this time, we [do / do not] offer direct exchanges.

  • If you want a different size or product, please return the original item for a refund (if eligible) and place a new order.

5. Non-Returnable Items

For hygiene, safety, or supplier reasons, some items may be final sale and not eligible for return (for example: [intimates, swimwear, earrings, customized items, final-sale items]).
These exclusions will be indicated on the product page wherever possible.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within [3–5] days of delivery at hello@allenby.nyc

  2. Include your order number and clear photos of the issue.

  3. We will review and arrange a replacement, store credit, or refund where appropriate. In cases of our error, we will cover return shipping.

7. Contact

For any questions about shipping or returns, please contact:
Email: hello@allenby.nyc
Address: Allenby, full business address